Career opportunities with eSewa

Functional Title: Customer Support Representative

Corporate Title: Trainee

Level: 3

Department: CSD

Location: Butwal/ Kathmandu

Reports To: Team Lead

Job Overview:

Customer Support Representative is responsible to handle customer inquiries and solve their complaints promptly.

 

Essential Requirements:

• Preferred Bachelor completed / Intermediate completed can also apply
• Minimum 1 year of experience or Fresher can apply

 

Key Skills/ Knowledge:

• Good communication and interpersonal skills.
• Problem-solving ability
• Computer skill
• Team player and Multitasking
• Should be able to work under pressure.
• Flexible timing (can be shifted to any shift.)
• Should have a pleasing personality and with a positive attitude
• Should be diligent and proactive
• Respectful of deadlines

 

Key Responsibilities:

• Communicating with customers through various channels.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Build a sustainable relationship with the customer with proper communication
• Acknowledging and resolving customer complaints as well as provide appropriate solutions and alternatives in a timely manner.
• Participation in Weekly/ Monthly session meeting
• Follow communication procedures, guidelines, and policies
• Keep oneself regularly updated on the latest.
• Responding promptly to customer inquiries.

 

Benefits of being part of F1Soft Group Family:

• Excellent career opportunities and growth
• Attractive Salaries
• Lunch Allowance
• Festival Allowance
• Health and Accidental Insurance Coverage
• COVID Insurance
• Paid Leaves (Casual, Sick, Paternity, and Maternity)

We are always keen to meet energetic and talented professionals who would like to join our team. To apply, please follow the link: https://forms.gle/CJYkN3HfTSGXnY9i8

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