Customer Service Representatives
No. of opening: 30
Domain: Call Support and KYC
Location: Pulchowk, Lalitpur
Salary: As per company policy
Job Description:
- Maintain Call ratio (Answered/Unanswered ratio according to the SLA-Report on monthly
- Maintain Ticket raised status (Open/ Closed) according to the SLA
- Call Quality evaluation ratio be greater than 80%
- Build sustainable relationship with customer with proper communication
- Follow telephone and email etiquettes for standardization
- Participation in Weekly/Monthly Session meeting
- Handle complaints and provide appropriate solution and alternatives
- Follow up to ensure resolutions
- Keep one self regularly updated on latest update
Job Specification:
- +2 passed
- Freshers are encouraged to apply
- Good communication skills
Dispute Resolution Assistant
No. of opening: 2
Domain: Dispute Management
Location: Pulchowk, Lalitpur
Salary: As per company policy
Job Description:
- Ensure that all customer complaints related to disputes as well as payment channel issues are resolved promptly and in line with the agreed SLA by ensuring that complaints logged through the eSewa dispute resolution platform and email are attended to promptly.
- Manage to complete daily operational tasks within the office hour according to their priorities.
- Develop and implement strategies to improve operational efficiency.
- Ensure the smooth delivery of service in regard to operation work.
- Follow up with Customer Support Advisor or contact the customer directly so as to inform them about the dispute resolution cycle or ask for information and supporting documentation.
- Conduct mediation of cases and adjudicating upon analysis for actions to be taken.
- Monitor suspicious transactions and report immediately to the supervisor or concerned department on a daily basis.
- Develop and maintain relationships with Law enforcement agencies on behalf of eSewa.
- Work as a mediator and communication lead representing eSewa to various Law enforcement agencies, BFIs, and other external stakeholders.
- Keep a track record of the blocked and unblocked accounts with reasons.
- Ensure compliance and regulatory standards.
- Learn and Adapt to Operating Regulations set by law and regulation of operating jurisdiction.
- Establishing communications related to cases including report writing and submission.
- Preparation of internal report and system requirement document.
Job Specification:
- Bachelor’s Degree in relevant field
- Good communication skills
- Strong Analytical skills
- 1 year of experience in the relevant field
- Nepali typing
- Proficient in MS Office
Jr. Assistant – Risk Management and Compliance
No. of opening: 1
Domain: Operation
Location: Pulchowk, Lalitpur
Salary: As per company policy
Job Description:
- Create daily/weekly/monthly reports of NRB and upload them to NRB portal.
- Create Reports for internal reports.
- Handle operational task that relates to fraud, dispute and escalations as a result of dispute.
- Monitor and track suspicious activities.
- Analyze and study anomaly, exceptional reports and cases.
- Monitor, analyze and report KYC documents, Agreements, Products and Services.
Job Specification:
- Bachelor’s Degree in Management field
- Good communication skills
- Strong Analytical skills
- Nepali typing
- Proficient in MS Office
Ticketing Officer
No. of opening: 1
Domain: Travels and Tours
Location: Pulchowk, Lalitpur
Salary: Negotiable
Job Description:
- Issue and re-issue revalidation of air tickets using Sabre and Amadeus reservation systems.
- Handling the inquiries related to Domestic and International Air Ticketing.
- Carry out all follow up procedures pertaining to customer travel, i.e. reconfirmation, rescheduling, cancellation, and reissuing of air tickets
- Maximize sales and revenues by converting the inquiries related to domestic and international air tickets
- Handling the BSP and GDS reporting with cancellation, refund, reschedule and reissue of Air Tickets
Job Specification:
- Bachelor’s degree in Management field
- 2 to 3 years of experience in the ticketing field
- Expert to use GDS (Amadeus, Abacus, and Galileo ), any two
- Must have excellent English language ability
- Must have excellent Public Relations skills
- Must have an excellent relationship with Airlines
Information Security Analyst
No. of opening: 1
Domain: Information Security
Location: Pulchowk, Lalitpur
Salary: Negotiable
Job Description:
- Ensure all the documentation related to ISO standards and PCI standards are in place and perform audits as per the standards.
- Conduct Security Awareness Training for new and old employees alike.
- Perform quarterly VAPT of the application servers.
- Prepare daily monitoring reports about the WAF, SIEM, EDR, and XDR.
- Report the incidents noticed in WAF, SIEM, and other security monitoring tools.
- Assist the Head of Security relating to security-related tasks.
- Prepare reports on Security metrics.
Job Specification:
- Bachelor’s Degree in the IT field
- 2 to 4 years of relevant experience in the field
- Good knowledge of ISO standards, PCI standards, SIEM, WAF, Web Application, VAPT, Mobile Application VAPT
Sr. Content Creator
No. of opening: 1
Domain: Digital Marketing
Location: Pulchowk, Lalitpur
Salary: Negotiable
Job Description:
- Conduct weekly meeting with stakeholders to collect the social media requirements.
- Engage in content strategy development and planning.
- Involve in content creation and schedule posts as per the weekly content calendar.
- Maintain post reach as per the given target.
- Create social media posts as per the plans.
- Write blogs and publish them on a timely fashion.
Job Specification:
- Bachelor’s degree in relevant field
- At least 3 years of experience in the digital marketing field
- Preference shall be given to candidates who have previously working in marketing agencies
- Proficient in Google Analytics, WordPress, SEO and Facebook insight
- Strong writing skills and communication skills
- Excellent research skills
Jr. Content Creator
No. of opening: 1
Domain: Digital Marketing
Location: Pulchowk, Lalitpur
Salary: Negotiable
Job Description:
- Create content and schedule posts as per the weekly content calendar.
- Maintain post reach as per the given target.
- Create social media content as per the plans.
- Write blogs and publish them on a timely fashion.
Job Specification:
- Bachelor’s degree in relevant field
- At least 1 year of experience in the digital marketing field
- Preference shall be given to candidates who have previously working in marketing agencies
- Proficient in Google Analytics, WordPress, SEO and Facebook insight
- Strong writing skills and communication skills
- Excellent research skills
Digital Content Creator (TikTok/Reels/Shorts)
No. of opening: 1
Domain: Digital Marketing
Location: Pulchowk, Lalitpur
Salary: Negotiable
Job Description:
- Create videos for TikTok as per the given target.
- Increase the number of followers on the TikTok account as per the target.
- Create contents of direct promotions and engagement as per the content plan.
- Keep up with the TikTok algorithm.
Job Specification:
- Bachelor’s degree in relevant field
- Freshers are encouraged to apply
- Preference shall be given to candidates who have previously working in marketing agencies
- Strong video editing skills
- Knowledge of social media trends
Candidates applying for the position of TikTok Creator are requested to forward their resumes along with the link of their creative TikTok videos/ profile to the email [email protected]
Trainee Support Engineer
No. of opening: 1
Domain: Engineering
Location: Pulchowk, Lalitpur
Salary: Negotiable
Job Description:
- Assist in the maintenance and improvement of our company’s infrastructure, including servers, databases, and networks.
- Collaborate with the software development team to ensure timely and efficient delivery of software products and updates.
- Monitor and troubleshoot issues in the production environment, and escalate issues to the team as needed.
- Work with the DevOps team to design and implement disaster recovery and backup procedures.
- Attend training sessions and other educational opportunities to learn about DevOps tools and practices.
Job Specification:
- Bachelor’s Degree in the IT field
- 1 year of relevant experience in the field
- Good knowledge of Linux environment, databases, networks
- Knowledge of tools such as Jenkins, Git, Docker, and DevOps tools
Field Intern – Business Development
No. of opening: 1
Domain: Education Domain
Location: Pulchowk, Lalitpur
Salary: As per company policy
Job Description:
- Visit colleges and schools and meet with the representatives.
- Persuade the representatives of the educational institutes to onboard them onto eSewa platform.
- Provide operational support to the merchants or QR team
- Follow up with the concerned team to solve the queries of the clients.
Job Specification:
- Bachelor’s degree running in Management field
- Proficient communication skills
- 2 wheeler license and vehicle
- Flexibility
Junior Analyst – Business Technology Liaison
No. of opening: 1
Domain: Business Operation Efficiency
Location: Pulchowk, Lalitpur
Salary: As per company policy
Job Description:
- Elicit, analyze, specify, and validate the business requirements.
- Identify all stakeholders and collaborate to determine project scope, vision and feasibility.
- Translate into functional design and use case documents. Uses thorough knowledge of business needs to prepare Business Requirement Documents.
- Work with business and technology teams to coordinate on business technology activities.
- Use documented processes and guidelines to conduct tests after completion of projects.
- Serve as point of contact or subject matter expert for both the business and technology teams on specific projects.
- Provide data and information to team members, as needed.
- Responsible for the quality and completion of own work.
Job Specification:
- Must have completed bachelor’s degree in IT
- Running or completed master’s degree in business or project management preferred
- Strong written and verbal communication skills including technical writing skills
- 1-2 years of total work experience preferred.
- Prior experience in business analysis strongly preferred
Operations Officer
No. of opening: 1
Domain: Business Operation Efficiency
Location: Pulchowk, Lalitpur
Salary: As per company policy
Job Description:
- Meet 100% SLA for merchant inquiry support for eSewa APIs.
- Provide support for dynamic and form-based merchant integration of dedicated domains.
- List products in eSewa platform according to their categorization.
- Add categories/ subcategories in web/app platform and meet checklist of actions.
- Prepare SOPs of tasks that are being performed and achieve high efficiency at process.
- Monitor Merchant payment services and identify issues.
- Analyze and propose solutions for the issues.
- Resolve payment issues with faster response and resolution.
- Help and support on Merchant integrations.
- Coordinate with team, merchants and vendors to resolve issues.
Job Specification:
- Bachelor’s degree in IT
- Understanding of API
- Knowledge of API testing tools
- Good knowledge of MS Office
HOW TO APPLY
We are always keen to meet energetic and talented professionals who would like to join our team. To apply, please mail your updated cv at [email protected]esewa.com.np also include Subject line as “Applying for [desired position]”.