Digital payments are becoming part of everyday life, and many young users use eSewa for their day-to-day transactions. Under Nepalese civil law, individuals under 18 are classified as minors and require guardian authorization to execute binding financial agreements. To align with the Muluki Civil code and regulatory requirement, eSewa wallet users below 18 years of age are subject to additional process of Parental/Guardian Consent.
If your child uses eSewa, here’s what you need to know about parental consent, how to provide it, and what happens after you submit your approval.
Why Is Parental Consent Required?
Minor accounts are subject to specific requirements to ensure that they are used in accordance with applicable regulations and eSewa’s policies. Parents and legal guardians play an important role in guiding minors for safe and secure use of digital financial services.
To meet these requirements, eSewa has introduced a parental consent process for users below 18 years of age. Completing this process allows eSewa to verify the parent or legal guardian and confirm the necessary details before restoring the minor’s permitted wallet functionality.
Who Can Provide Consent?
Consent must be provided by a parent (father or mother) or legal guardian appointed by court or government as per applicable law,who has an active, KYC-verified eSewa wallet. Your child can appoint any one parent or guardian as applicable who has eSewa wallet for the consent.
If you are assigned for the consent, you’ll need to review your child’s request, confirm the relevant details, and submit your consent through your eSewa app. In case of legal guardian, you shall be required to provide supporting documents of legal guardianship provided to you by court or government body.
Please note: Accepting the consent request does not immediately activate the minor’s wallet. eSewa must complete its verification process first.
How Can You Provide Parental Consent?
Follow these steps to complete the process.
Step 1: Ask your child to send a consent request.
Your child needs to open eSewa and select the Parent Consent option. They’ll be asked to provide your details, including your full name, KYC-verified eSewa ID, and relationship with them.
Step 2: Check your notification.
Once your child submits the request, you’ll receive a notification in the eSewa app. Open the notification to review the request.
Step 3: Review the request details.
Check your child’s name, eSewa ID, and the relationship details provided. Make sure the information is correct before proceeding.
Step 4: Read and accept the consent declaration.
Review the terms and conditions explaining your consent and responsibilities regarding your child’s eSewa account. If you agree, accept the declaration and confirm the requested details.
Step 5: Submit the request for verification.
After accepting the request, submit it for eSewa’s review. You may be asked to provide additional information or supporting documents if required. Additional documents may be requested to the assigned parent or legal guardian if required for verification.
Step 6: Wait for confirmation.
eSewa will verify the submitted details and notify you and your child of the outcome. Your child’s account will be restored for permitted use only after the request receives final approval.
What If You Don’t Have an eSewa Account?
To provide parental consent through this process, you need an active, KYC-verified eSewa account.
If you don’t have one, you can create an eSewa account and complete the required KYC verification before proceeding with your child’s consent request.
If you are a legal guardian, keep relevant supporting documents available in case eSewa requests them to verify your guardianship. These may include legal guardianship documents issued by a court or local government authority, a Minor Card, the child’s birth certificate, or other relevant legal documents.
What Happens After You Submit Your Consent?
After you accept and submit the request, eSewa reviews the information and completes the required verification.
- If approved: The transaction restrictions on your child’s wallet will be lifted, allowing them to use their wallet according to applicable policies and limits. Both you and your child will receive a notification.
- If additional information is required: You may need to provide further details or supporting documents before the review can be completed.
- If the request is rejected: You and your child will be notified. Your child can correct the details and submit another request, but the transaction restrictions will remain until consent provided is approval.
The verification process helps ensure that the consent is provided by the eligible person and that the wallet meets the applicable requirements.
Frequently Asked Questions
1. Can I provide consent if I don’t have a KYC-verified eSewa account?
No. You need an active, KYC-verified eSewa account to provide consent through this process. You can create your eSewa wallet and complete KYC verification before proceeding.
2. Will my child’s wallet account become active as soon as I accept the request?
No. Accepting the request is one step in the process. eSewa must verify the submitted details and approve the request before lifting the transaction restrictions.
3. What if I accidentally decline the request?
Your child can submit another consent request with the required details. However, the transaction restrictions will remain until eSewa approves the consent request.
4. What documents might a legal guardian need to provide?
Depending on the case, eSewa may request documents that establish the legal guardianship or verify the child’s details. These may include court or local government documents, a Minor Card, a birth certificate, or other relevant legal documents.
5. Can I provide consent for more than one child?
Yes. An eligible guardian can be linked to multiple minor wallet accounts, subject to eSewa’s verification and approval requirements.
6. Do my children need parental consent for every transaction?
No. Parental consent is required to complete the wallet verification process, not for every transaction.
Help Your Child Complete the Process
If your child is below 18 and has been asked to complete guardian parental consent, review the request in the eSewa app and follow the instructions provided. Make sure the details are accurate and submit any required documents to help eSewa complete the verification process.
Your consent is an important step, and final approval ensures that your child’s wallet meets the applicable requirements for continued use of eSewa.
