How often do you wonder if your chatbot could interact with you in human ways and assign the tasks you do promptly? Have you ever wished for AI magic that could perform your complex tasks on your behalf rather than just giving trained answers? If your answer is yes, then say hello to eVA, Nepal’s first payment-enabled virtual assistant.
eSewa's virtual assistant eVA is Nepal’s first AI chatbot that can perform complex tasks, including making payments as per the user's instruction.
Emergence and Development of AI
Topics such as engineering and innovation are increasingly intertwined with artificial intelligence (AI) and machine learning (ML). As these technologies continue to evolve, they are transforming the way complex challenges are addressed by offering innovative, efficient, and accessible solutions. When discussing science and technological innovation, it is important to highlight the growing role of AI and how it has made everyday life more convenient, efficient, and connected.
Thought and Development of eVA
Recognizing its potential and need to integrate AI in our daily lives in order to get maximum benefit out of it, we have developed our own eVA for you, the first-ever payment feature-enabled interactive chatbot in Nepal. Our own eVA is specially programmed with abilities to provide real-time assistance and perform some digital transactions seamlessly. Whether you need to pay a bill, transfer funds, book a ticket, or face any issues with using any services, eVA is just a click away and handles it all in one conversation.
eVA is like having a personal assistant available 24/7, ready to make your life easier. Our goal was to combine efficiency with user-friendliness, ensuring that eVA doesn’t just answer questions but takes action, making your journey from inquiry to resolution smooth and effortless. Security and privacy are at the core of eVA’s design, with stringent measures to protect your data and transactions.
In eVA, we see the future of digital payments and customer support - a future where technology is a trusted companion, simplifying life. We’re excited to share eVA with you and look forward to its transformative impact on your daily interactions.
Functionality and Significance of eVA
eVA is an LLM-based AI bot with a payment feature enabled that is capable of responding to anything and everything related to eSewa. By assisting users with all kinds of questions and queries as well as solving problems in real time, eVA will be an additional asset in the already exceptional customer service of eSewa.
eVA is continuously learning and capable of responding to anything and everything related to eSewa. In addition to queries, eVA offers value-added services like horoscopes, gold prices, Forex, etc., as well as being trained to offer engagement activities like Play and Win quizzes.
Current Features and Future Plans
For now, eVA is trained to perform some financial transactions as per the user’s command. It is for the first time in the history of Nepal ever that an AI chatbot can perform financial transactions. At this point, eVA is capable of doing payments like mobile top-ups and send money, while other features, like booking domestic airline tickets, are in progress.
In the future, we plan to train eVA to perform all the payment services available in eSewa platform. Additional future projects include training eVA to perform features like live chat, text-to-speech, speech-to-text, and so on.
So, are you ready for the game-changing virtual assistant who will be your ultimate assistant to assist you with instant answers and seamless payments? Say hello to eVA. Say hello to the future of payments.
