Claim Process for Festive Care

We all know that claiming benefits, whether it’s a discount on services or insurance coverage can feel like a hassle. Many customers shy away from buying products because the claim process seems complicated and time-consuming.

But with Festive Care, that’s not the case. Just like purchasing your Festive Care is quick and easy, claiming your benefits is equally simple. Our claim process is designed to be stress-free and convenient, so you can focus on enjoying the festival instead of worrying about paperwork.

Claim Process for Festive Care

All you have to do is follow these 3 simple steps:

1. Call: Customer can call to eSewa’s Customer Support or to the number provided in the SMS confirmation while purchasing Festive Care.
2. Share: After call, customer is required to share all the documents for the Claim verification & process.
3. Receive: When the verification process is completed, customer will receive their Claim in their eSewa Wallet or Bank Account. Customers can visit any hospitals of Nepal and receive the Claim for the accidental treatment or to be hospitalized.

Claim Requirements

1. Original document of doctor`s prescription.
2. Original document of discharge summary.
3. Original bills of medical expenses.
4. The claim form provided by Himalayan Everest Insurance.

Important Notes

1. Customers must request for the Claim within 35 days of the Bill date.
2. Documents will be verified by the Himalayan Everest team.
3. Verification process will be started after receiving all the documents.
4. The process may take up to 7-10 days.

Claim Denial

1. Complications of pregnancy, miscarriage, abortion, birth control, sterilization or infertility treatment.
2. Mental or nervous breakdown, congenital or hereditary defects or conditions such as HIVs or any sexually transmitted disease, alcohol or substance abuse self-inflicted injury, suicide or any attempt, and organ transplant elective surgery.
3. Prostheses Cosmetic plastic or reconstructive surgery if not the result of an insured injury.
4. Hospital expenses outside Nepal.
5. Routine tests such as eye exams, dental treatments or other tests will not be an emergency.
6. Hospitalization expenses for any person less than 2 years and above 60 years of age.
7. Pre-existing diseases or medical conditions will not be covered.

Contact Details for Claim

eSewa

• Toll-Free No: 1660-01-02121(For NTC only)
• Toll-Free No:  1810-21-02121(For Ncell only)
• Email: csd@esewa.com.np

Himalayan Everest Insurance 

• Mobile Number: 9801970933
• Landline Number: 01-5245099
• Email: ktm@hei.com.np