Are you encountering “Something Went Wrong” error when trying to view your transaction statements in the eSewa app? This usually happens when Nepali is set as the primary device language on your iPhone. Here’s why it happens and how to fix it in under a minute.
Identifying the Problem
You may be experiencing this if:
- The statement page fails to load and displays an error.
- The message “Something Went Wrong” appears consistently.
- Other app functions work normally, but statement retrieval fails.
Likely Cause: iOS Language Priority Setting
A known compatibility issue can occur due to your iPhone's system-level language order.
When Nepali is set as the top language in your device's preferred languages list, it can occasionally interfere with how the app processes data requests for statements.
Please note: This is a device configuration setting and is not controlled by the eSewa app.
Step-by-Step Solution
To resolve this, you need to adjust your iPhone's language priority by placing English at the top of your preferred languages list:
- Open the Settings app on your iPhone.
- Tap General.
- Select Language & Region.
- Tap Preferred Languages.
- Tap Edit in the top-right corner.
- Use the handle (☰) next to English to drag it to the top of the list.
- Tap Done to save the change.
- Return to the home screen and fully close and restart the eSewa app.
- Try accessing your statements again.
If the Problem Persists
If adjusting the language order does not resolve the issue, please try:
- Updating the eSewa app to the latest version from the App Store.
- Restarting your iPhone completely.
- Checking your internet connection to ensure stable data access.
Need Further Assistance?
If you continue to experience difficulties loading your statements, our support team is ready to help.
Contact 24/7 eSewa Customer Support:
- NTC Toll-Free: 16600102121
- Ncell Toll-Free: 18102102121
System language settings can occasionally affect specific app functions. This temporary adjustment allows you to access your statements while we work on a permanent solution for this compatibility.
Thank you for your understanding and for using eSewa!
