Are you experiencing an issue in the eSewa app where you cannot select items from a list—such as a bank name, NEA/Khanepani counter, or an airline destination? The list appears and you click on it, but nothing happens.
This is a known issue that can occur on some Android devices, often related to a specific phone setting. The following guide will help you diagnose and resolve it quickly.
Identifying the Problem
You may encounter this when:
- Trying to link a bank account or make a bank transfer.
- Selecting NEA, Khanepani counter.
- Choosing an airline destination for a ticket booking.
Everything looks normal, but the selection menu seems unresponsive, preventing you from selecting your desired option.
Likely Cause: Developer Options
The most common cause for this unresponsive behaviour is having Developer Options enabled on your Android device.
Developer Options are advanced settings intended for app testing and system debugging. Certain configurations within these options can occasionally interfere with the touch response in some apps, including eSewa, causing taps(clicks) in selection menus to not register correctly and you cannot proceed ahead.
Resolution Steps
- Please follow these steps to disable Developer Options and resolve the issue:
- Open the Settings app on your Android device.
- In the search bar at the top, type and search for “Developer Options.”
- Tap to enter the Developer Options menu.
- At the top of the screen, toggle the switch to turn OFF Developer Options.
- Restart your device to ensure the change takes effect.
- Once restarted, reopen the eSewa app and try your transaction again. The selection lists should now respond normally.
If the Issue Persists
If disabling Developer Options does not solve the problem, please try the following:
- Ensure your eSewa app is updated to the latest version from the Google Play Store.
- Check your internet connection and try again.
- The issue could also be related to other device-specific settings or a temporary app glitch.
Need Further Assistance?
Our customer support team is ready to help you with this or any other issues.
Contact 24/7 eSewa Customer Support
- NTC Toll-Free: 16600102121
- Ncell Toll-Free: 18102102121
- Email: csd@esewa.com.np
Many app-related issues can be resolved by checking simple device settings. We hope this guide helped you resume your digital payments seamlessly. Thank you for using eSewa.
