All you need to know about getting your KYC done

All you need to know about getting your KYC verified

“Know your customer” simply known as KYC, is used by organizations to verify the identity of customers. Services provided by eSewa are governed by the Nepal Rastra Bank (NRB). NRB has made KYC compulsory for all of customers who want to conduct transactions above NRs. 2500/-.

Additionally, after verifying KYC, users get various benefits like:

  • Verified users will be able to transact above NRs. 2500 per transaction/per day/ per month.
  • Verified users can transfer money from their wallets to bank accounts maintained at eSewa Member Banks at minimal charges.
  • Verified users can receive the amount from Western Union directly in their eSewa account.


How to complete your KYC?

To Complete your KYC Process, first log in to your eSewa account then tap on your profile photo and go to Document Information to fill out the KYC form. Personal details required are as follows:

  •         Full Name
  •         Father’s Name
  •         Grandfather’s Name
  •         Date of Birth
  •         Gender
  •         Contact No.
  •         Occupation
  •         Permanent Address
  •         Current Address

For Identification Documents, upload scanned photos of PP size photo and both sides of Citizenship/License/passport/voter ID.

Do you need to pay for your KYC?

Charges are not involved for filling up KYC. Also, charges are not involved in using most of eSewa’s services.

Are your KYC documents Safe?

It’s natural to have doubts about security when providing others with personal identification documents. Having said that, eSewa KYC verification process is completely safe and is carried out by our representatives especially trained for the purpose. Users personal details are stored securely in our servers and are not stored in any individual’s personal devices. 

How much time is required for KYC verification?

Once you have submitted verification request, it will take 24-72 hours to get your KYC verified. You will get a notification after being verified. For checking your verification status, visit your profile and if you can see a verified tick on your screen, you are verified.

Procedure to fill up your KYC through eSewa app, please click:

Procedure to fill up your KYC through eSewa webpage, please click:


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4 thoughts on “All you need to know about getting your KYC done

  1. It is very easy to fill up the form and will definitely verified If document are correct . I have submitted. Have you submitted. Plzz submit for enhancing security of both ours and service provider(E-Sewa)

    1. Hello Sir,
      You can load funds to eSewa through internet/mobile banking. If you don’t have internet/mobile banking you can go to any of our “Cash Points” near you and ask them to load money for you in exhcange for cash. You can also visit any of our partner banks and fill the eSewa counter deposit slips available at their deposit counters.

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