The pioneering pinnacle of digital evolution in the country eSewa has officially become 16 years old. The first and leading payment service provider of the nation has celebrated the milestones. On the occasion of 16th Anniversary, let’s rewind the incredible journey of eSewa so far, its recent plans, and future plans.
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History and Background
Started in 2009 with the large dream of digitizing small country of Nepal, eSewa has become the first digital wallet to reach 10 million downloads in PlayStore. Initially made its name as payment service provider, with time, it has evolved to became a household name in Nepal. eSewa integrates a comprehensive digital wallet that enables users to make payments and transfer money effortlessly via digital devices.
eSewa, was established with a dream to transform Nepal’s financial landscape by empowering every Nepali with an access to reliable, efficient, and secure digital financial services. To achieve that dream, the company has been channelizing innovations every day to simplify day-to-day transactions and bridge the gap between people and unbanked population. Licensed by Nepal Rastra Bank as a payment service provider and certified to ISO standards, eSewa is trusted by over 8 million users and 350,000 merchants for its security, reliability, and user-friendly interface.
Empowering Nepalese and Driving Nepal’s Digital Transformation
eSewa is taking a lead transforming the way users manage their daily financial transactions. By providing a platform for secure and instant payments, it has made bill payments, money transfers, mobile recharges, and online shopping incredibly convenient. Users no longer need to stand in long queues or handle cash for day-to-day transactions. With features like cashback offers, seamless QR payments, and user-friendly interfaces, eSewa ensures a smooth and rewarding experience for individuals across the country. This accessibility has particularly benefited those in remote areas, helping bridge the gap between rural and urban financial services.
For merchants, eSewa serves as a powerful tool to grow their businesses. By enabling digital payments, it allows merchants to expand their customer base, reduce cash-handling risks, and streamline their operations. Additionally, eSewa contributes to the nation by fostering a digital economy, reducing the reliance on cash, and promoting financial transparency. Its role in formalizing economic activities, supporting small businesses, and driving digital literacy is helping Nepal move towards a more inclusive and progressive financial ecosystem. Through its innovative solutions, eSewa is not only empowering users and merchants but also contributing significantly to the nation’s economic growth and digital transformation.
Recent Innovation and Achievement
Last year was one of the most remarkable years for eSewa. As we achieved several milestones that made our platform more user-friendly and innovative, one of the highlights was the launch of easy Loan for eSewa Agents, a 100% digital loan service. This feature has made it quicker and simpler for agents to access loans, eliminating the need for lengthy paperwork and enabling faster financial support to grow their businesses.
Another vital innovation introduced last year was Merchant Link feature, a seamless account switch feature designed to offer greater flexibility to our users and merchants. This feature allows individuals to seamlessly link their personal and merchant accounts, making it easier to manage both finances from one app. Whether you’re running a business or handling personal transactions, Merchant Link feature offers convenience and efficiency in seamlessly managing transactions.
Furthermore, we launched an AI-enabled Chatbot. This smart assistant is available 24/7 to answer queries in other to further enhance user experience. The Chatbot not only guides users and resolves their queries in real but but also ensure smooth operation of some transactions following users’ commands. These advancements reflect our commitment to making digital payments and financial services more accessible and hassle-free for everyone.
New Products and Features
On the occasion of 16th Anniversary, eSewa launched a Personal Finance Manager, which will enable users to track their budgets and expenses. Users can set category to spend their monthly budgets and set a budget goal, each time a user spends money, it is recorded in the particular category. By providing insights into spending patterns and offering tools to set financial limits, this feature will make managing money easier than ever. Whether you’re planning for monthly expenses or saving for a big purchase, this tool will keep you on track.
In addition to that, a Personalized Payment Calendar has been introduced to ensure you never miss a payment. From utility bills to subscriptions, this calendar will organize all your due dates in one place, offering timely reminders for a stress-free financial life. Together, these features represent eSewa’s commitment to empowering users with smarter, more personalized financial solutions.
Future Plans and Projects
Celebrating the 16 years of innovation, eSewa is gearing up to bring exciting new features to enhance users financial journey. These innovative features are being thoughtfully designed to integrate the use of digital wallets in day to day basis. Traditionally known as payment service provider facilitating payments, eSewa’s pledge to evolve beyond payments are reflected in the future plans. One of the key projects in the pipeline is the introduction of Savings Options, designed to help users set aside money effortlessly and achieve their financial goals effectively. This initiative is believed to encourage a culture of saving while making the process simple and rewarding.
eSewa encourages investments in platforms like mutual funds, to help users grow their wealth. eSewa is continuously exploring innovative ways to enhance its offerings and provide greater financial convenience to its users. As Nepal’s leading digital wallet, eSewa has always been at the forefront of digital payment solutions, and its vision for the future includes introducing features that go beyond transactions.