Even though the digital platforms have changed the way we do things and eased our busy lives, there are always risks involved in it. Therefore, to minimize such risks and protect our users, we have come up with a new service “Secured Transfer“.
What is Secured Transfer?
The Secured Transfer is an escrow service. It allows eSewa users to make payments to another eSewa wallet in the safest way possible. The main feature of this service is that the paid amount is held in Sender’s account during the transaction. After completion of the obligations by the receiver, the receiver will receive the amount after the sender releases it. The main objective of the service is to manage fund transfer transactions by assuring both the sender and receiver while using the Send Money feature. This feature will be particularly helpful to users who are sending money to an unknown person i.e. to the person they do not have any personal connection with. This feature will help in mitigating risks involved in sending money for a payment to an unknown contact and also in reducing the fraudulent transactions securing buyer’s money against any fraud from the sellers.
Where is the service available?
The “Secured Transfer” service is available on the “Send Money” feature itself. It ensures managed fund transfer and also assures customers against any fraud while making payment to unknown users..
How does it work?
Follow these simple steps to use “Secured Transfer” service
Step 1: Select Send Money option
Step 2: Fill Receiver’s ID and amount
Step 3: Secured Transfer option is enabled / Manually enable the Secured Transfer option
Step 4: Fill in the additional details and select Proceed button
When you are processing to transfer funds to anyone for the first time, upon disabling the feature to use the secured transfer service, you will be notified to use the Secured Transfer service. However, you have the option not to use the service too.
Step 5: Click on “I Agree” button
Other things remaining the same as Send Money, when you accept to use the Secured Transfer, you will be displayed with the message on the use of Secured Transfer.
Step 6: Click on “Confirm” button
After you have agreed to use the Secured Transfer service, you will be displayed with the confirmation page with the respective charges applicable on the use of the service.
After the transaction has been processed, it stays in a “Pending” status. The Pending transaction will be visible for both the sender and the receiver at the top of the Statement and Secure Transfer card in Send Money. For the receiver, the notification badge will also be shown for new pending transactions.
Fig: Notification of Pending transaction as visible to Sender in Send Money Tab
Fig: Notification of Pending transaction as visible to Receiver in Send Money tab
Fig: Notification of Pending transaction as visible to Receiver in Send Money Card
At this stage, the receiver is obliged to deliver promised goods/services.
Step 7: If the promised goods/services are delivered, the Receiver taps the “Request” button.
If you are a receiver, you can tap on “Request” and a notification will be sent to the Sender to release the amount after the goods/service has been delivered.
Step 8: Sender taps the “Release” button
If you are a Sender, after the goods/services have been received as said, you can release the fund to the other party.
At this stage, the amount will be released and transferred to the receiver’s wallet. Service charge will be deducted from the receiver’s wallet.
You can manage these types of transactions on your own whether to release/request the amount or file a complaint if there is any dispute in the transaction. Both the sender and the receiver have access to file a complaint if the goods/services are not delivered as promised or the Sender does not release the amount after completing the obligations. A complaint can be raised by clicking on the “Complain” button.
Dispute transaction case
Both the sender and the receiver can raise a complaint for any dispute in the Secured Transfer transaction.
Step 1: Tap “Complain” button
The “Complain” button is available to both the sender and receiver in case of disputes.
Step 2: Fill the details
When you tap on “Complain“, you will be required to fill the details with the document of the proof (if you have any).
Step 3: Tap on “Submit”
Your complain has been successfully registered.
Step 4: At this stage, the status of the transaction is changed to Under Review.
Admin action is required at this stage to settle the dispute. Neither sender nor receiver can take any action when the transaction is in Under Review status.
Step 5: Push notification will be sent to both the sender and the receiver
After the complaint has been filed, both the sender and receiver will receive the notification.
Notification to the Sender
Notification to the Receiver
Now, eSewa will analyse the complaint and help refund or release the amount to the correct party and resolve the issue.
Note: Minimal settlement costs are involved in the use of the Secured Transfer service which will be refunded after the settlement is solved.
Following charges will incur on the receiver end:
|Range (rs.)||Service charge||Dispute charge|
|100 – 999||Rs. 5||The charge will be refunded manually.|
|1000 – 4999||Rs. 5||Rs. 20|
|5000 and above||Rs. 10||Rs. 20|
To know the T&Cs applicable in using the “Secured Transfer” feature, visit T&Cs
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